Step One Policies

Privacy and Security

Step One Weightloss and Wellness uses the highest standards of ethical practices in all of our processes and is committed to protecting the privacy of all visitors to steponeweightloss.com web site. We don't sell, give away, or rent your personal information to any company outside of Step One.

When you place an order on our Web site, we will use your information to process your order. We will send you an e-mail to confirm or update you on your order. In some cases we may need to contact you by regular mail, e-mail or phone if we have any additional questions regarding your order or payment.

Refunds and Returns

Unopened items may be returned for a full refund less shipping costs.  Call Step One at 781-858-4895 within 14 days of purchase to arrange for return.

Shipping

All orders are shipped within three business days of the order via United States Postal Service.